> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revdesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Quality & Carriers

> How RevDesk's carrier partnerships make calls recognizable, keep audio clean, and keep per-minute pricing low.

## Why call quality is a business problem

Two things decide whether a dial becomes a conversation: the network carrying the audio, and how the receiving phone labels the call. Most AI voice products lease capacity through reseller SIP providers, which means thinner margins, worse routing, and a caller ID that shows up as "Scam Likely."

RevDesk doesn't route through middlemen. We run on direct tier-1 carrier partnerships, which changes what customers actually get.

***

## What you get from tier-1 partnerships

<CardGroup cols={2}>
  <Card title="Lower per-minute pricing" icon="circle-dollar-to-slot">
    Direct carrier relationships cut out reseller markup. [Contact sales](https://cal.com/revdesk/30min) for
    AI voice and human-connected talk time pricing.
  </Card>

  <Card title="Recognizable calls" icon="phone-arrow-up">
    Your name can replace "Unknown" on supported handsets.
  </Card>

  <Card title="Cleaner routing" icon="signal-stream">
    Carrier-side reputation management means fewer spam flags, shorter post-dial delays, and more calls that
    actually complete.
  </Card>

  <Card title="Carrier-aware audio" icon="waveform">
    RevDesk manages codec compatibility automatically for each carrier path. Wideband audio is used only on
    routes where it is stable, with a compatible fallback when it is not.
  </Card>
</CardGroup>

***

## Branded Calling, explained

Branded Calling registers your display identity (name, logo, call reason) with the engines that label calls. It needs your own brand registration.

The visible result on the receiver's phone:

* Before: `+1 (415) 555-0100` or `Scam Likely`
* After: `Acme Roofing` (with a verified checkmark on carriers that support it)

Branded Calling is a RevDesk add-on. Contact sales for pricing. We handle registration with the major U.S. carriers and keep it in sync as you add numbers or rotate them.

See [Phone Numbers](/getting-started/setup/phone-numbers#branded-caller-id) for how numbers are provisioned and how Branded Calling is set up.

***

## Compliance is part of the infrastructure

Carrier partnerships are how we enforce TCPA and state rules at the network layer, not as an afterthought.

* **DNC scrubbing** runs before every dial against the federal registry and your opt-out list.
* **State calling-hour rules** apply automatically (no Sunday dials in Alabama, 8pm cutoff in Florida, and so on).
* **Consent and recording disclosures** are part of the agent script and the carrier's audit log.
* **Full audit trail** per contact: opt-in source, timestamps, consent status, recording.

[Read more in Compliance](/getting-started/features/compliance).

***

## Geographic coverage

Local presence in 14+ countries, including the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Germany, France, the Netherlands, Spain, Italy, Sweden, Finland, and Denmark. Branded Calling and caller registration cover US numbers today.

Need coverage somewhere we don't list? [Contact us](https://cal.com/revdesk/30min) — most new markets take a week or two to add.

***

## What this means for your numbers

| | Reseller SIP (most AI vendors) | RevDesk (tier-1 direct) |
| - | - | - |
| Per-minute pricing | \$0.15–\$0.40 | Contact sales |
| Caller ID | Number only, or "Unknown" | Your business name (Branded Calling) |
| Spam labeling | Common | Monitored daily; not guaranteed |
| Audio quality | Standard; often compressed | Carrier-aware codec routing |
| DNC / TCPA enforcement | App-layer, best-effort | Network-layer, automatic |
| Setup | Bring your own registrations | Included and managed |

***

<CardGroup cols={2}>
  <Card title="Branded Calling setup" icon="badge-check" href="/getting-started/setup/phone-numbers#branded-caller-id">
    Register your business name with every major U.S. carrier.
  </Card>

  <Card title="Get a phone number" icon="phone" href="/getting-started/setup/phone-numbers">
    Provision new numbers or port existing ones.
  </Card>
</CardGroup>


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